

Frequently
Asked
Questions
How Takeda
Patient
Support
can help
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At Takeda, we believe that accessing your prescribed Takeda treatment and getting the help you specifically need should be as easy as possible. Our support specialists are here to help you understand your condition, navigate your insurance coverage, and, if needed, provide ongoing support.
To connect with us, call 1-855-268-1825, Monday through Friday, 8 AM to 8 PM ET.
When you’re prescribed a Takeda treatment, Takeda Patient Support is dedicated to
getting you the answers, resources, and tools you need. Our support specialists
can:
- Offer insurance and financial assistance options by connecting you to insurance or co-pay help and education
- Help you get access to your treatment by working closely with your insurance provider
- Help you understand your condition and your prescribed Takeda treatment, and direct you to community support resources and education
To connect with Takeda Patient Support, call 1-855-268-1825,
Monday through Friday, 8 AM to 8 PM ET.
To connect with Takeda Patient Support, call 1-855-268-1825, Monday through Friday, 8 AM to 8 PM ET.
If English is not your preferred language, let us know. We may be able to assist you in the language of your choosing.
If you are prescribed a Takeda treatment and enrolled in Takeda Patient Support, we can arrange to have a trained nurse available to help answer your questions about your condition and your treatment. Call us Monday through Friday, 8 AM to 8 PM ET, at 1-855-268-1825.
Financial assistance options and
insurance support
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The Takeda Patient Support Co-Pay Assistance Program for LIVTENCITY can help you save on your prescribed Takeda treatment, if you are eligible.* The program can help you pay as little as $0 per prescription. To be eligible for the program, you must:
- Have commercial insurance. This includes Health Insurance Marketplace plans
- Commercial insurance does not include Medicare, Medicaid, Veterans Affairs (VA), or other federal or state health plans*
- Have a valid prescription for LIVTENCITY
- Be enrolled in Takeda Patient Support
The maximum co-pay assistance available annually is $10,000. If you reach the program maximum before the end of the period, Takeda will help you identify programs and resources that may provide you with additional assistance with access to your prescribed Takeda treatment.
See below for terms and conditions.
*IMPORTANT NOTICE: The Takeda Patient Support Co-Pay Assistance Program (the Program) is not valid for prescriptions eligible to be reimbursed, in whole or in part, by Medicaid, Medicare (including Medicare Part D), Tricare, Medigap, VA, DoD, or other federal or state programs (including any medical or state prescription drug assistance programs). No claim for reimbursement of the out-of-pocket expense amount covered by the Program shall be submitted to any third party payer, whether public or private. The Program cannot be combined with any other rebate/coupon, free trial, or similar offer. Co-payment assistance under the Program is not transferable. The Program only applies in the United States, including Puerto Rico and other U.S. territories, and does not apply where prohibited by law, taxed, or restricted. This does not constitute health insurance. Void where use is prohibited by your insurance provider. If your insurance situation changes, you must notify the Program immediately at 1-855-268-1825. Coverage of certain administration charges will not apply for patients residing in states where it is prohibited by law. Takeda reserves the right to rescind, revoke, or amend the Program at any time without notice.
If you are prescribed a Takeda treatment, Takeda Patient Support is here for you. Our insurance experts can help answer your questions and provide information about options that may help cover your prescribed Takeda treatment costs. Call us Monday through Friday, 8 AM to 8 PM ET, at 1-855-268-1825.
A Takeda Patient Support specialist can help you understand what’s covered, what’s not, and what to do next. Call us Monday through Friday, 8 AM to 8 PM ET, at 1-855-268-1825.
Takeda may offer programs to help you access treatment in the event of a loss of insurance coverage. Call us Monday through Friday, 8 AM to 8 PM ET, at 1-855-268-1825.
Educational support
OPEN ALLIf you are prescribed a Takeda treatment and enrolled in Takeda Patient Support, we can arrange to have a trained nurse available to help answer your questions about your condition and your treatment. Call us Monday through Friday, 8 AM to 8 PM ET, at 1-855-268-1825.